FAQs

Frequently Asked Questions (FAQs)

Q. How long does shipping take?
A. Standard orders take 1–3 business days to process and 7–20 business days to be delivered.

Q. Do you offer free shipping?
A. Yes! We offer Free Standard Shipping on all orders.

Q. Can I track my order?
A. Yes, once your order ships, we will send you a confirmation email with a tracking number. You can enter this number on our "Track Order" page to see real-time updates.

Q. What is your return policy?
A. We offer a 30-day return policy for unused products in their original packaging. Please contact us at pethaulofficial@gmail.com to start a return.

Q. Can I cancel or modify my order?
A. Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or shipped, we are unable to make modifications.