Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at pethaulofficial@gmail.com. We will provide the correct return address based on your order. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.

Exceptions / non-returnable items Certain items cannot be returned: perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. 

Exchanges Return the item you have, and once accepted, make a separate purchase for the new item.

European Union 14-day cooling off period If shipped into the EU, you have the right to cancel or return your order within 14 days for any reason. Item must be in original condition with tags and packaging, with proof of purchase.

Refunds We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at pethaulofficial@gmail.com.