Return & Refund Policy

At PetHaul, we want you and your pet to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process

To initiate a return, please email our support team at pethaulofficial@gmail.com with your order number and the reason for the return. Please do not send your purchase back to the manufacturer. We will provide you with the correct return shipping address and instructions.

3. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.